We offer educational courses focused on managerial and business skills, communication, interpersonal relations and so on. Seminars are designed for all those who come in contact with people on a daily basis – managers, businessmen and support department employees in any segment. Our courses are conducted in an interactive manner while practicing model situations allowing participants to test the methods of desired behaviour in specific situations under professional mentoring of our lectors. The number of participants in one group is 7 -15 depending on the topic. The courses are designed for the duration of two to three days.
Implementation of multi-module schooling is highly effective because individual modules are logically interconnected and due to knowledge synergy our participants are able to put acquired skills to use complexly and with full knowledge of context and related facts. We pay special attention to the implementation of the gained knowledge and skills into everyday work of the course participants, for which we provide the implementation tools.
The basic offer of educational seminars will be specifically modified according to the needs of our customer.
Development of the managerial personality
Objective: Understanding others via self-perception and utilization of this knowledge in leadership and communication with clients.
Content focus:
self-awareness and understanding other personality types
personality elements and temperament types
auto-diagnostics through personality tests and questionnaire methods
identification of potentially high-risk personality aspects
importance of self-awareness and understanding the personality of others
Recommended duration: 2 days
Effective communication and leadership
Objective: Improving the ability to develop effective communication based on the conscious employment of communication principles and their utilization in managerial activities.
Content focus:
comprehension of a managerial role in a company
stimulation of a positive approach and communication tools associated with it as a basic approach of managerial communication
recognition and elimination of communication barriers
improving the ability to activate your subordinates‘ potential through understanding and utilization of various types of motivation and stimulation
Recommended duration: 2 days
Conducting assessment interviews
Objective: To deepen knowledge and skills in conducting assessment interviews.
Content focus:
distinguishing between assessment of performance and assessment of personal characteristics
system of management through objectives
targeted and efficient motivation
conducting assessment interview with a successful, mediocre, and less successful employee
Recommended duration: 2 days
Couching
Objective: To deepen knowledge and skills in the area of coaching.
Content focus:
comprehension of a manager’s role as a coach
comprehension of a manager’s role as a coach
acquiring the overview of the basic effective tools of coaching communication and gaining personal feedback on the current level of their utilization
creating an action plan for a personal development
Recommended duration: 2 days
The management of meetings and workshops
Objective: Through the knowledge of principles of effective management of meetings and workshops improving the ability to prepare, manage and coordinate them.
Content focus:
administration and management of meetings as part of managerial work
presentation, argumentation and motivation of participants in a meeting
knowledge of the factors involved in the decision-making process in meetings
workshop and group creativity
practical training of creative methods
Recommended duration: 1 day
Change Management
Objective: Acceleration and improvement of the efficiency of change management through the knowledge of principles of change management process.
Content focus:
definition of the principal obstacles and conditions for the implementation of the role of “agent of changes”
understanding and acceptance of the necessity of change
knowledge of the basic factors of the analysis of change
the types and stages of changes
planning and implementation of changes
understanding of the motives and key parameters that affect the various approaches to changes and their use
Recommended duration: 1 day
Project Management
Objective: To improve the ability to use appropriate methods, tools and to effectively manage and implement projects with the maximum use of available resources
Content focus:
defining the project
organizational structure of the project
methods and tools of a project manager
management of the surrounding environment, setting priorities and time management of a project manager
management of the project team, the use of different managerial styles
document management system
management of changes in the project
project evaluation
conditions necessary for the success of a project
Recommended duration: 2 days
Time management and stress management
Objective: To obtain information about the sources and intensity of stressful events in the work of a manager, prevention and reduction of the effects of distress. Training of the practical methods of stress and time management.
Content focus:
diagnostics of stress and stressful events in the work of a manager
creation of a personal stress profile
stress management and relaxation
prevention of the “burnout” syndrome
time planning
composition of a personal time profile, setting priorities
composition of a personal time profile, setting priorities
Recommended duration: 2 days
Effective presentation
Objective: A clear and convincing presentation.
Content focus:
definition of preconditions for a successful presentation
mastering the audience analysis before the presentation
more efficient organizational structure and content of the presentation
improvement of the handling of verbal and non-verbal means in the presentation
use visual aids at the right place and in an appropriate manner
managing stage fright and other conditions accompanying the presentation
registering feedback from audience
processing unpleasant questions and offensive discussion
Recommended duration: 2 days
Effective presentation for the advanced
Objective: Improving convincingness of personal expression in presentations.
OContent focus:
different types of situations in a presentation
advanced communication skills for a presentation
adopting the principles of the use of arguments in persuasion
managing a challenging discussion
Recommended duration: 2 days
Key Account Management
Objective: Understanding the crucial aspects of working with key clients, improvement of the system of work, strategy and planning of a long-term relation with a client.
Content focus:
Key Account Management
specific negotiations with key clients
strategies of management and planning the relation with key clients
the system of work with key clients
strategy of a concentrated effort
Recommended duration: 3 days
Finance for non-financiers
Objective: To provide an overview of the field and issues of the financial flow in a company.
Content focus:
obtaining a comprehensive overview of the issues of financial management, focusing on controlling and cost management
understanding the importance of managing cash flow and costs for the competitiveness of a company
introduction of the broader context of financial management and other components of managerial work
familiarisation with the specific types of accounting statements, their understanding and ability to identify key data for managerial work
understanding the creation and function of a business plan, work with the most important financial indicators
orientation in the system of budgeting and budgetary functions for daily work
methods and rules in the creation of estimates
Recommended duration: 2 days
Human resources non-personalists
Objective: Deepening the knowledge and provision of a comprehensive perspective on the issue of human resources management.
Content focus:
strategic management of human resources
process of staff recruitment
recruitment and selection
training and staff development
development of managers
motivation
management of work performance
labour law relations
Recommended duration: 2 days
Marketing for non-marketers
Objective: Deepening of marketing knowledge.
Content focus:
philosophy of marketing and its role in the management of a company
decision-making methods of marketing
market segmentation and its importance
marketing research
marketing planning
trends in communication and distribution
Recommended duration: 2 days
Development of employee’s personality
Objective: Knowing people through self-reflection and use of this knowledge in communication with colleagues and clients.
Content focus:
self-reflection and learning about different personality types
components of personality and temperament types
self-diagnostics by personality testing and questionnaire methods
identification of one’s own personality risks, significance of self-reflection and knowledge of other peoples’ personalities
Recommended duration: 2 days
Professional communication with a client, estimation and managing of demanding clients and conflict solving
Objective: Recognition of different types of clients’ personalities and selection of an effective strategy of communication on the basis of a correct estimation of their personality.
Content focus:
estimation of individual types of clients and identification of demanding clients
basic steps in dealing with a demanding client
recognition of emotions and their handling in communication with a client
principles of professional behaviour in contact with a client, personal effectiveness in communication with a client
types of conflicts and their occurrence at work
communication with an aggressive, manipulative or taciturn client
development of the personal strategies of solving conflict situations
Recommended duration: 3 days
Business meeting simulator
Objective: To learn the main principles of preparation and conduct of a business meeting and an increase of the capacity of a flexible response to changes in a business meeting.
Content focus:
knowledge of personality characteristics essential to a business meeting
phases and particularities of a business meeting
empathy training and processing of nonverbal signals in communication during a meeting
detection of lies and concealment of facts
modelling of situations in different types of meetings
Recommended duration: 3 days
Bargaining and negotiation tactics in a business meeting
Objective: Increase of insight on strategy, tactics of a business meeting and the selection of effective negotiation procedures.
Content focus:
preparation for a challenging business meeting
selection of alternatives in the different stages of a meeting
direction of a meeting to the goal of “win – win”
the most common mistakes in negotiating
development of a long-term relation with a business partner
Recommended duration: 2 days
Non-verbal communication
Objective: differentiation of signals in the various channels of non-verbal communication, lie detection, concealment of facts and constructive solving of conflicts.
Content focus:
first impression and its importance in communication
non-verbal means of expression, decoding of them and their use in application areas (e.g. detection of insincerity)
identification of the signals of conflict in the channels of verbal and non-verbal communication
Recommended duration: 2 days
Team building and team co-operation
Objective: Understanding of the concept of teamwork and team building as a complex tool for achieving work results and the use of synergy in a team.
Content focus:
a team, the importance of a team and teamwork
types of teams
team development and team roles, the optimal composition of a team
behaviour in a team
team needs and individual roles
building of an effective team , improvement of engagement and performance
creation of individual plans of development in the field of team management
Recommended duration: 2 days
Social protocol
Objective: Increasing success in business negotiations thanks to the knowledge and application of the principles of social protocol.
Content focus:
overall personal presentation, the importance of first impression
social protocol in a personal and professional contact
taking care of appearance
the use of business cards
social protocol in different types of negotiations
Recommended duration: 2 days
Multicultural differences in a business negotiation
Objective: Increasing the professionalism of behaviour through the knowledge of multicultural differences.
Content focus:
multicultural differences in business negotiations
national peculiarities during negotiations
general advice for people attending meetings with international participation
Recommended duration: 1 day
Specifics of the Labour Code administration
Goal: To deepen the knowledge of the labour law.
Content focus:
force of the Labour Code – legal terms definitions
employment and industrial relations – employment contract, agreements on additional work performed outside of a contract, termination of employment, obligations of employer and employee, working hours, holiday
wages
social policy – meals, education, maternity and paternity leave
liability for damages
collective industrial relations – trade union, employee association and employee fiduciary
application of the EU law in SR in the area of employment and industrial relations
Recommended duration: 1 day
